Dhaka Casino Terms & Conditions – Complete Usage Policy

1. General Provisions & Acceptance

These Terms and Conditions ("Terms") form a legal agreement between Dhaka Casino ("we", "platform", "site") and its members ("you", "member", "user"). By visiting the website, creating an account, or using any of our services, you are considered to have fully accepted these Terms.

Dhaka Casino (dhakacasino.biz) is an internationally licensed online gaming platform serving users in Bangladesh. We offer Sports Betting, Live Casino, slots, and a variety of other online gaming services.

These Terms may be updated from time to time. The latest version will always be available on this page. Members will be notified of significant changes via email or in-app notification.

2. Account Registration & Verification

Registration Terms

• You must be at least 18 years old to register.
• Each person may only register one account. Opening multiple accounts using the same phone number, email, device, or payment method is strictly prohibited.
• You must provide accurate and truthful information on the registration form. Providing false information will result in account closure.
• Account passwords must not be shared with anyone. Members are solely responsible for keeping their passwords secure.

KYC Verification (Know Your Customer)

Dhaka Casino may verify a member's identity to ensure security and regulatory compliance. KYC documents may be requested in the following situations:

• Before your first withdrawal
• When a withdrawal amount exceeds a specified threshold
• If unusual activity is detected on an account
• As required by our compliance team

3. Bonus & Promotion Terms

Dhaka Casino offers a range of bonuses and promotions. Each bonus comes with specific terms that must be followed.

Wagering Requirement

Bonus funds cannot be withdrawn directly. After receiving a bonus, the specified wagering requirement must be met. For example, a ৳1,000 bonus with 30x wagering means a total of ৳30,000 in bets must be placed.

General Bonus Rules

• Multiple bonuses cannot be claimed at the same time (cashback excluded).
• Any withdrawal made before a bonus is credited will result in the bonus being forfeited.
• Sports Betting wagers require a minimum odds of 1.50 to count toward wagering.
• Certain games may be excluded from bonus wagering — please refer to the details of each promotion.
• Dhaka Casino reserves the right to modify or cancel any bonus program at any time.

4. Deposit & Withdrawal Rules

Deposit Terms

• Minimum deposit: ৳300
• Maximum deposit: ৳5,00,000 per day (may vary by VIP level)
• No fees on deposits — the full amount will be credited to your account.
• Only payment methods registered in your own name may be used.
• Deposits from third-party bank or mobile banking accounts are not accepted.

Withdrawal Terms

• Minimum withdrawal: ৳500
• Maximum withdrawal: ৳2,00,000 per day (may vary by VIP level)
• Withdrawals are typically processed within 1–24 hours.
• Withdrawals can only be made using the same method as the original deposit.
• Large withdrawals may be held pending completion of KYC verification.
• Withdrawals cannot be processed while a bonus wagering requirement is still active.

5. Gaming Rules & Regulations

Every game at Dhaka Casino is operated according to its own specific rules. We strongly recommend reading the relevant game rules carefully before you start playing.

General Gaming Rules

• All game outcomes are determined by an RNG (Random Number Generator) that is certified and audited by an independent third party.
• If your internet connection drops during a game, the result will be saved on our servers.
• If a game is interrupted due to a technical error, Dhaka Casino reserves the right to make the final decision.
• Any disputes regarding a game outcome must be raised with the support team within 48 hours.
• If a match is cancelled in Sports Betting, the stake will be refunded.

Live Casino Gaming

In live dealer games, the dealer's decision is final. Using offensive or abusive language in the chat during gameplay may result in removal from the live table.

6. Prohibited Activities & Fraud Prevention

The following activities are strictly prohibited at Dhaka Casino. Any violation will result in permanent account closure and forfeiture of funds.

• Multiple Accounts: When the same individual or multiple members of the same household use more than one account to claim bonuses.
• Bonus Arbitrage: Deliberately losing or placing low-risk bets to meet bonus wagering requirements.
• Money Laundering: Using the platform for any form of illegal financial transactions.
• Hacking & Technical Manipulation: Exploiting software bugs to gain an unfair advantage.
• Using Another Member's Account: Accessing or operating another person's account.
• False Information: Submitting fraudulent documents during identity verification.

7. Responsible Gaming Policy

Dhaka Casino believes gaming should be enjoyable, not addictive. We are committed to responsible gaming and offer the following tools to help keep our members safe:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic game suspension once losses reach a set limit.
• Session Time Limit: Set a daily time limit to cap how long you can play each day.
• Cooling-Off Period: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: Exclude yourself from the platform for anywhere between 6 months and permanently.

To access these features, contact our support team or go to your account settings.

8. Privacy & Personal Data

The collection, storage, and use of your personal information is governed by our separate Privacy Policyis explained in detail. In brief:

• Your information is never sold to third parties.
• Your information may be used for service improvement and legal compliance purposes.
• All data is protected with SSL encryption.
• To request deletion of your data, please contact our support team.

9. Account Closure & Suspension Policy

Dhaka Casino reserves the right to temporarily or permanently close accounts in the following circumstances:

• Violation of any provision of these Terms & Conditions
• Suspected fraud or deception
• Failure to complete KYC verification or providing false information
• Extended inactivity (12 months)
• At the member's own request

A small monthly maintenance fee may apply to accounts that have been inactive for 12 months or more. Members will be notified by email before any account closure.

10. Limitation of Liability

Dhaka Casino accepts no liability for the following:

• If a game is interrupted due to loss of internet connection.
• If gaming is disrupted due to third-party software or device issues.
• If an account issue arises due to incorrect information entered by the member or a lost password.
• Technical issues beyond our control.

Under any circumstances, Dhaka Casino's maximum liability shall not exceed the actual funds held in the member's account.

11. Changes & Updates to Terms

Dhaka Casino reserves the right to update these terms and conditions at any time. For significant changes:

• Members will be notified by email at least 7 days before any changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.
• If a member does not accept the updated Terms & Conditions, they may request to close their account.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.

12. Contact & Dispute Resolution

If you have any questions or complaints about these terms and conditions, please get in touch with us:

Once a formal complaint is submitted, we will respond in writing within 5 business days. Complex cases may take up to 14 business days.