Welcome to Dhaka Casino. Our Help Center is here to make your gaming experience smooth and enjoyable. Thousands of members across Bangladesh play on Dhaka Casino every day. Occasionally, small questions or issues come up — and when they do, our Help Center is here to support you.
Each section below is explained step by step. If anything is unclear, contact our support team directly — we're available 24/7 in Bangla.
Account Management
How to Create a New Account
Go to the Registration Page
Click the "Register" button in the top menu. A form will open where you can enter your mobile number and password.
Verify OTP
You'll receive a 6-digit OTP on your mobile. Enter it in the designated field to verify.
Complete Your Profile
Enter your full name, date of birth, and preferred username. Please note that registration is not available to anyone under 18.
Log In and Start Playing
Once registration is complete, you can log in, start playing, and claim your welcome bonus right away.
What to do if you forget your password?
On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number — use it to set a new password. If you're still having trouble, contact support directly.
Account Verification (KYC)
KYC verification is required for large withdrawals. Upload your National ID (NID) and a recent photo — verification is completed within 24 hours. This process is in place to keep your account secure.
Payments & Transactions
Deposits and withdrawals at Dhaka Casino are straightforward. We support all major mobile banking services in Bangladesh.
| Payment Methods | Minimum Deposit | Withdrawal Time | Status |
|---|---|---|---|
| Mobile Pay | ৳100 | 5–10 minutes | Active |
| Nagad | ৳100 | 5–15 minutes | Active |
| Rocket | ৳200 | 10–20 minutes | Active |
| DBBL | ৳500 | 15–30 minutes | Active |
| Credit Card | ৳1,000 | 1–2 hours | Limited |
How to Make a Deposit
Log in to your account and click the "Deposit" button. Select your payment method and amount. Confirm with your Mobile Pay/Nagad number and PIN — funds are added to your balance instantly.
Withdrawal Rules
Go to the Cashier section and select "Withdrawal". Enter the amount and your mobile banking number. If your KYC verification is complete, funds will arrive within 15 minutes.
Bonuses & Offers
Welcome Bonus
Get up to 150% bonus on your first deposit. The bonus is automatically applied to any deposit of ৳500 or more. Be sure to read the terms and conditions before using your bonus.
Reload Bonus
Get a 50% reload bonus on your second deposit every week. Available exclusively for Pro and VIP members.
Cashback Offer
Get 5% to 20% cashback on your net weekly losses, depending on your VIP level.
Referral Bonus
Refer a friend to Dhaka Casino and earn 10% of their first deposit as a referral bonus.
What Is a Wagering Requirement?
To withdraw a bonus, you need to wager a specified amount — this is called the wagering requirement. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in bets. For more details, Latest Promotions page.
Gaming Support
Dhaka Casino has hundreds of games to choose from. New players often wonder where to start — here's a quick guide to help you get going.
What to Do If a Game Won't Load?
Start by clearing your browser cache and refreshing the page. If the issue persists, try a different browser or use our app. Check your internet connection and reach out to support if needed.
App Support
Android App
Our Download Page Download the APK file. Before installing, enable the "Install apps from unknown sources" option on your device. Installation takes just 2–3 minutes.
iOS App
IPhone or iPad users can find our Download Page for the iOS version. For the best experience, open it in Safari.
How do I update the app?
When a new version is released, you'll get a notification inside the app. Tap "Update" and it will install automatically. To update manually, Download Page Download the latest version from
Security & Privacy
Dhaka Casino makes the security of your personal information and funds its top priority. We use 256-bit SSL encryption.
Strong Password
Use a password of at least 8 characters, mixing numbers and special symbols. Never share your password with anyone.
Two-Factor Authentication
Enable 2FA from your account settings. You'll receive an OTP on your phone each time you log in, keeping your account much more secure.
Our detailed Privacy Policy Read and learn how we keep your data safe.
Contact Us
If you can't find a solution, our support team is always ready to help. Reach out through whichever channel works best for you.